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palmmind
AI-Powered Healthcare Operations

Intelligence Built for Modern Healthcare.

Build intelligent systems that connect patients, providers, and healthcare operations while keeping security, accuracy, and human care at the center.

THE PROBLEM

Patients should not have to wait for simple answers.

They want to know whether a clinic is open, how to book an appointment, what documents to bring, or how to prepare for a visit. But healthcare teams are often managing these requests across phones, websites, reception desks, and disconnected systems. When routine questions consume staff capacity, patients wait longer and clinical teams have less time for care.

WHAT IT HANDLES

Everything your healthcare front desk already fields.

From appointment enquiries to patient information and routine service requests, handled through one intelligent conversation.

Clinic hours, locations, and provider information
Appointment booking, rescheduling, and cancellation
Doctor availability and specialty information
New patient registration and required documents
Appointment preparation and pre-visit information
Insurance, billing, and payment-related FAQs
Prescription and medication-related administrative requests
Test, referral, and follow-up process information
General healthcare service and facility FAQs
OVERVIEW

Built for the modern healthcare front line.

Give patients faster access to information while keeping clinical judgment with healthcare professionals.

Handles routine demand

Answer common patient questions and manage administrative requests without adding more work to reception and support teams.

Responds from trusted information

Ground responses in your approved healthcare services, provider information, appointment rules, facility details, and operational knowledge.

Escalates when care requires people

Administrative requests can be handled automatically, while symptoms, diagnosis, treatment decisions, emergencies, and other clinical matters are directed to the appropriate healthcare professional or service.

WORKFLOW

From patient enquiry to completed care journey.

01

Understand

We map your patient journeys, clinical services, appointment processes, administrative workflows, and the questions your teams handle most often.

02

Connect

We connect the system to your approved healthcare knowledge, scheduling platforms, patient systems, CRM, and other relevant operational tools.

03

Configure

We define what the system can answer, what administrative actions it can perform, and when a patient must be directed to a healthcare professional.

04

Launch

We deploy across your website and patient-facing channels with a controlled rollout, monitoring response quality, patient interactions, and escalation patterns.

05

Evolve

We continuously improve information coverage, update healthcare and operational content, and refine patient workflows as services, providers, and patient needs change.

INTEGRATIONS

Connects to your EHR and scheduling system.

Epic
Cerner
Athenahealth
eClinicalWorks
NextGen Healthcare
Google Calendar
Twilio
Zendesk
Snowflake
Google Cloud
Slack
Stripe
HIPAA-compliant, end-to-end encrypted
Never diagnoses or triages symptoms
Business Associate Agreement available
Clinical questions always reach a human
PROOF

Medical deployments in the field.

Multi-Location Clinic

A multi-location clinic cut missed appointment calls to near zero during peak hours.

0.8s
Avg. answer time
Primary Care Practice

A primary care practice reduced no-show rates with automated reminders and easy rescheduling.

-29%
No-show rate
Specialty Practice

A specialty practice's front desk now handles significantly fewer routine billing calls.

-44%
Routine billing calls
FAQ

Frequently asked.

Yes. When connected to the appropriate scheduling system, it can help patients find available appointments, book, reschedule, and cancel appointments based on the rules and access available to the system.

Ready for a front desk that never puts a patient on hold?

A 30-minute working session with our solutions team is the fastest way to see how this fits your providers and your scheduling system.