Legal
Law firms often face an overwhelming volume of initial inquiries, many of which are repetitive or lack essential details.
The Challenge
 For this Europe-based legal practice, the process of collecting case information, identifying relevant legal precedents, and scheduling consultations was entirely manual, leading to:
Our Solution
We developed a smart legal assistant bot to automate the client intake and consultation scheduling process.
Features
Case Registration Flow
The bot collected essential details from the user and auto-filled a case registration template, which was sent directly to the respective lawyer via email.
Knowledge Base Integration
 Suggested relevant similar past cases from the lawyer’s internal database to guide or validate the client’s query.
Calendar Automation
Enabled users to book consultation slots via chat, syncing with the lawyer’s calendar in real time to avoid double bookings or manual follow-ups.
The Outcome
Results
50% reduction in manual effort for initial case intake
Instant, structured delivery of case information to lawyers
Improved use of internal legal knowledge, leading to faster pre-case assessments
Increased appointment bookings with zero overlap or conflicts
Enhanced client satisfaction due to faster, smarter first touch
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