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palmmind

Automotive

We've partnered with leading automotive brands in Nepal, including Hyundai, Hero and Neta (CG Motors), to reimagine how they engage and support customers across digital platforms

Each of these brands needed a solution to handle growing online inquiries, improve test ride and service booking flows, and reduce dependency on manual customer handling via calls and showroom visits.

Our Solution

We implemented a modular, brand-customized AI agent across each of these automotive partners to serve as their digital frontliner for lead generation, customer queries, and after-sales service.

Key Capabilities

Product Discovery Assistance

  • Guided customers through available models, features, and price breakdowns
  • Supported side-by-side comparisons and availability checks

Test Ride & Service Booking Automation

  • Customers could schedule test rides or service appointments directly through chat
  • Integrated with internal booking systems and dealer notifications

Lead Capture & Follow-up Enablement

  • Collected user interest, contact info, and location
  • Passed qualified leads to nearest dealerships or CRM

Customer Re-engagement

  • Provided information on servicing schedules, warranty policies, EMI options, and spare parts
  • Reduced load on call centers and showroom staff
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