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Hospitality

A tech-enabled travel platform offering personalized itinerary planning and travel bookings partnered with us to build an AI-driven support system. With growing user volume and high expectations for real-time assistance, they needed to enrich customer interactions from trip discovery to itinerary customization and post-booking support.

The Challenge

Too many options, not enough personalization, users were overwhelmed by dozens of similar travel packages
Difficulty guiding users toward the most relevant itineraries based on budget, duration, or interest
Missed opportunities to convert casual browsers into bookings due to poor content discovery
Manual handling of itinerary suggestions and booking queries slowed down the user journey

Our Solution

We deployed a conversational AI agent that acted as a personal travel assistant, helping users instantly find, customize, and book packages that truly fit their needs.

Key Capabilities

  • Package Discovery Based on User Input: The AI agent asked a few smart questions (budget, location, duration, interest), then recommended the most relevant packages
  • Instant Itinerary Generation: Dynamically created trip itineraries with places to visit, things to do, and estimated costs
  • Booking Flow Automation: Guided users through booking steps for hotels, activities, and transportation within chat.
  • Lead Capture & Follow-Ups: Collected user details and followed up with offers, reminders, or itinerary updates via WhatsApp or email
  • Multi-channel Presence: Deployed on the website and WhatsApp to support users wherever they started their journey
Top AI Interns

The Outcome

Keys

Results

Helped users quickly discover relevant packages, improving time-to-decision

Reduced manual effort by 60% in handling itinerary planning queries

Increased package engagement and booking conversions by over 35%

Enabled 24/7 support, especially outside business hours when most users explored options

Improved customer satisfaction by simplifying an otherwise overwhelming experience

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