Retail
A Europe-based wellness e-commerce company was scaling fast but struggling to keep up with customer demand. They needed a solution that could help manage sales engagement, boost conversions, and reduce pressure on their limited internal team.
The Challenge
Overwhelmed Sales & Support Teams
Our Solution
We implemented a custom AI Sales Agent tailored to their workflows and product offerings.
Key Capabilities
- Intent-based conversations to qualify leads and answer FAQs
- Personalized follow-ups based on interaction behavior
- Proactive outreach to re-engage cold leads
- Integration with WhatsApp,Facebook, Instagram,VAPI and internal CRM
- Dashboard for tracking inquiries, responses, and conversions
The Outcome
Results
Operational Efficiency
AI agents handled 80% of customer interactions, allowing human staff to focus on complex tasks.
Increased Conversions
Personalized follow-ups led to a 40% boost in sales and membership sign-ups.
Cost Savings
Delivered 24/7 support and engagement without expanding the support team.
Customer Re-engagement
Reactivated 25% of inactive users through smart outbound messaging
Enhanced Satisfaction
Prompt, proactive, and personalized experiences improved overall customer satisfaction and brand trust.
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retail
A Europe-based wellness e-commerce company was scaling fast but struggling to keep up with customer demand.